This set of recipes speaks directly to coaching senior tellers and their ability to ask for referrals as well as promote the ability of other tellers to do the same. This program will teach specific ways to have a conversation to the resistant senior teller as well as specific recipes that can creatively drive the bottom line by coaching to the referral process. Senior tellers are in a very unique and precarious position, but one that can lead to opportunities as well. Once the senior teller possess the ability to lead by example, the rest of the staff will often follow their lead.
During this course you will learn:
- Coaching questions that foster development and change
- How to use what motivates your tellers to increase performance
- Obstacles that may arise when confronting senior tellers and how to overcome them
- The power of reflective questioning
And much, much more!
The power of experience may not be something you've tapped into at your workplace, but presents a significant opportunity. Using the knowledge and professionalism obtained by your senior tellers, you can create a self developing group of employees that encourage each other to be their very best on a daily basis.