This set of coaching recipes helps manager's front line staff become more comfortable and confident in up selling and cross-selling. These recipes are proven strategies and unconventional and creative methods to help your front line staff pursue more up selling to cross-selling opportunities with confidence and absolute professionalism. We all know the importance of up-selling and cross-selling, and it's time your employees feel the same.

During this course, you will learn:

1. How to use permission based questions to foster self-reflection
2. Employ peer based coaching in order to facilitate internal development
3. Engage in dialogue between yourself and employees to understand the mechanisms that need to change

And much, much more!

Much of the fear around up-selling and cross-selling is the fear of the unknown. By engaging with your employees on how to have those conversations, as well as the potential obstacles that may arise, they will become more confident and practiced in those experiences.