Course curriculum

  • 1

    Introduction: Coaching Motivation

    • Introduction

    • Warm Up

    • Some Facts to Know

    • Workplace Activity

    • What % of Your Day Do You ...?
  • 2

    A Target Coaching Candidate

    • Think About Your Target Candidate
  • 3

    It's Time to Coach

    • Coaching Introduction

    • Let's Meet 3 Hypothetical Employees

    • The 5 Key Words to Use When Coaching

    • The 4 Step Process

    • Using Questions to Motivate

    • Using Activities to Motivate

    • Using Learning Projects to Motivate

    • Discussion & Practice

    • Time to Reflect

    • Use Supplemental Coaching to Help Motivate
  • 4

    Let's Plan

    • Let's Plan
  • 5

    Summary

    • Summary
  • 6

    Coaching Positive Attitudes

    • Introduction

    • The Role of Coaching

    • It's a Choice

    • Case Study
  • 7

    A Collective Approach

    • A Collective Approach
  • 8

    Team Building Strategies

    • Introduction

    • Staff Meetings

    • Peer-Based Questions & Coaching

    • Time for a Coffee Break

    • A Unique 4 Step Team Building Process
  • 9

    Let's Coach

    • The 4 Step Coaching Model

    • Example of a 4 Step Coaching Model

    • Example of 4 Step Process for Customer Service

    • Questions & Activities

    • Learning Projects

    • Use Supplemental Coaching for Attitude Development

  • 10

    Time to Plan

    • Time to Plan
  • 11

    Summary

    • Summary