Course curriculum

  • 1

    Introduction

    • Ice Beaker & Definition

    • Open Discussion

    • The # 1 Mistake People Make With Conflict

    • The Goal of Conflict

    • The # 1 Rule When Coaching & Dealing with Conflict
  • 2

    Who Are The Players

    • Who are you and they
  • 3

    Why Conflict Is Healthy

    • Why conflict healthy
  • 4

    Coaching Strategies for Conflict

    • Introduction

    • The Stages of Confronting (conflict)

    • Coaching Sideways (your peers)

    • Coaching Upward (upper management)

  • 5

    Let's Practice

    • You Got This

    • Last Example
  • 6

    Summary

    • summary