Course curriculum

  • 1

    Introduction

    • Introduction

    • The Role of Feedback
  • 2

    3 Directions of Feedback

    • Introduction

    • Leader to Employee

    • Peer to Peer

    • Upward: Employee to Leader / Upper Management
  • 3

    The Language of Feedback

    • Language of Feedback

  • 4

    Trust Building Feedback

    • Introduction

    • Strengths

    • Non-Verbal

    • Dovetail

    • WIIFT (What's In It For Them)
  • 5

    Permission + The Sword

    • Permission + The Sword
  • 6

    Structure Your Own Feedback

    • Structure Your Own Feedback
  • 7

    3 Types of Feedback People & Situations

    • People ... The Street Lights

    • Situations ... The Street Lights
  • 8

    The Feedback Interaction: Give & Receive

    • Provide

    • Receive
  • 9

    Becoming a Professional Feedback Provider

    • Professional Feedback Provider
  • 10

    Summary

    • Summary