Course curriculum

  • 1

    Introduction

    • Introduction

    • Files Needed for This Course

  • 2

    Design Starters

    • Design Starters

  • 3

    Designing Is Fun

    • Designing Is Fun

  • 4

    The Basics

    • The Bascis

  • 5

    Supplemental Coaching Strategies

    • Supplemental

  • 6

    Lets Get Started: 1 on 1

    • 1 on 1

  • 7

    Lets Get Started: Group

    • Group Coaching

  • 8

    Let's Get Started: Supplemental

    • Let's Get Started: Supplemental

  • 9

    Let's Start to Design

    • Let's Start to Design

  • 10

    Example # 1: Coaching Positive Attitude

    • Coaching Attitude

  • 11

    Coaching Teamwork

    • Coaching Teamwork

  • 12

    Coaching to Increase Motivation

    • Coaching To Increase Motivation

  • 13

    Coaching to Increase Phone Prospecting Effort

    • Coaching to Increase Phone Prospecting

  • 14

    Coaching Staff to Handle Angry Customers

    • Coaching to Handle Angry Customers

  • 15

    Ready to Design & Practice?

    • Ready To Practice?

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