Course curriculum

  • 1

    Introduction

    • Intro

    • Step by Step Overview

    • The What Questions
  • 2

    Let's Dig Deeper

    • #1 What Question

    • #2 What Question

    • #3 What Question

    • Step 4: Restate (Active Listening Builds Trust)

    • #5: What If We ... Great statement to Close Next Step

    • #6 Own the Next step No Matter What
  • 3

    Summary

    • Summary