Course Description

This course is designed to teach training reinforcement strategies through the art and delivery of coaching specific to your training and learning objectives.

Course curriculum

  • 1

    Building the Bridge

    • The Bridge

    • What is Coaching

    • Coaching is a 2 Step Process

    • Leverage Strengths

    • Why Coaching

    • The Basics

    • Awareness Conversation

    • Conversation Model

    • Using Questions

    • Using Activities

    • Using Learning Projects

    • Using Supplemental Coaching

    • Sample: Handling Angry Customers

    • Assignment # 1

    • Assignment # 2

    • Q & A
  • 2

    Coaching the Manager to Coach

    • Quick Review

    • 3 Steps

    • Coaching Questions are Great Tools

    • What Do You Want From Your Managers?

    • What Do Managers Want From Employees

    • Case Study # 1

    • Case Study # 2

    • Assignment

    • Q & A
  • 3

    Building Maps

    • Bob The Sales Leader

    • Basics of Mapping

    • Match Your Training & Learning Objectives

    • Define Your Training & Learning Objectives

    • Define & Coach

    • 3 Tiers of Learning

    • Building A Map

    • Build Questions

    • Build Activities

    • Build Learning Projects

    • Adding Supplemental Coaching

    • Back to Bob The Sales Leader

    • Coaching Bridge Worksheet

    • Time to Schedule
  • 4

    Using Triggers

    • Using triggers

    • Quick Review

    • For Whom

    • What Is A Trigger

    • Great Trigger Story

    • Triggers
  • 5

    Summary ... Putting It All Together

    • Summary