Course Description

This course is designed to teach training reinforcement strategies through the art and delivery of coaching specific to your training and learning objectives.

Chief Coaching Officer

Tim Hagen

ProgressCoachingLeader@gmail.com or call (262) 377-5655

Course curriculum

  • 1

    Building the Bridge

    • The Bridge

    • What is Coaching

    • Coaching is a 2 Step Process

    • Leverage Strengths

    • Why Coaching

    • The Basics

    • Awareness Conversation

    • Conversation Model

    • Using Questions

    • Using Activities

    • Using Learning Projects

    • Using Supplemental Coaching

    • Sample: Handling Angry Customers

    • Assignment # 1

    • Assignment # 2

    • Q & A

  • 2

    Coaching the Manager to Coach

    • Quick Review

    • 3 Steps

    • Coaching Questions are Great Tools

    • What Do You Want From Your Managers?

    • What Do Managers Want From Employees

    • Case Study # 1

    • Case Study # 2

    • Assignment

    • Q & A

  • 3

    Building Maps

    • Bob The Sales Leader

    • Basics of Mapping

    • Match Your Training & Learning Objectives

    • Define Your Training & Learning Objectives

    • Define & Coach

    • 3 Tiers of Learning

    • Building A Map

    • Build Questions

    • Build Activities

    • Build Learning Projects

    • Adding Supplemental Coaching

    • Back to Bob The Sales Leader

    • Coaching Bridge Worksheet

    • Time to Schedule

  • 4

    Using Triggers

    • Using triggers

    • Quick Review

    • For Whom

    • What Is A Trigger

    • Great Trigger Story

    • Triggers

  • 5

    Summary ... Putting It All Together

    • Summary