Course curriculum

  • 1

    Introduction

  • 2

    The Fundamentals of Why Conversations Matter

    • A Little Research to Wake Us Up

    • Asking & Listening

    • Interruptions

    • Yeah, But ...

    • Thinking About What to Say Versus Listening

    • The Classic Conversational Mishap: Motivation
  • 3

    Driving or Understanding

    • Driving or Understanding

  • 4

    Listening Chats

    • Listening Chats
  • 5

    Attentiveness

    • Attentiveness

  • 6

    What is Your Purpose

    • Your Purpose

  • 7

    Perception versus Intent

    • Perception versus Intent
  • 8

    Understanding Value of Ownership

    • Value of Ownership
  • 9

    Knowing Why

    • Know Why
  • 10

    Relationships Are Supported By Conversations

    • Introduction to Relationships & Conversations

  • 11

    Understanding Non-Intentional Attributes

    • Non Intentional Attributes
  • 12

    Understanding Reception Level

    • Understanding Reception Level

    • Be Thoughtful

  • 13

    Developing Your Own Reception Level

    • Being Receptive

  • 14

    Become Self-Aware ... Hyper Self-Aware

    • Building Self-Awareness
  • 15

    Conversations Are a Form of How to Treat People

    • Conversations Dictate How We Treat People
  • 16

    Understand Your Emotional State versus The Objective

    • Your Emotional State versus The Objective
  • 17

    Summary

    • Summary

    • Summary to Next Steps